Support

Contact Us

Have a question, facing an issue, or need help with billing? We're here to help. Reach out and we'll get back to you within 2 business days.

Email Support

General & Billing

support@totalworthtracker.com

For general support, account issues, billing queries, and refund requests.

Response Time

Support Hours

Within 2 business days

Monday – Friday · 10:00 AM – 6:00 PM IST

We do not offer phone support at this time.

What to Include in Your Email

To help us resolve your issue as quickly as possible, please include the following:

Subscription / Billing issue

  • Your registered email address
  • Razorpay payment ID or reference number
  • Date of the transaction
  • Description of the problem

Technical / App issue

  • Your registered email address
  • Device and browser you are using
  • Steps to reproduce the issue
  • Screenshots if possible

Refund request

  • Your registered email address
  • Razorpay payment ID or reference
  • Reason for the refund request
  • Bank account details (if approved)

Account / Data

  • Your registered email address
  • Describe the account action needed
  • For data deletion: state clearly
  • Provide ID verification if asked

Quick Answers

How do I cancel my subscription?

Go to Account Settings → Subscription → Cancel Subscription. Your access will continue until the end of the current billing period.

My payment was deducted but I don't have access. What do I do?

Email us at support@totalworthtracker.com with your Razorpay payment ID. We will resolve this within 2 hours on business days.

How do I get a refund?

Please read our Refund & Cancellation Policy. If eligible, email us within 7 days of the charge with your payment reference.

How do I delete my account and all my data?

Email us at support@totalworthtracker.com with the subject 'Account Deletion Request'. We will permanently delete all your data within 30 days and confirm by email.

I forgot my password. How do I reset it?

Use the 'Forgot Password' link on the login page to receive a reset link at your registered email address.

Business Information

Business Name: Total Worth Tracker

Service Type: Digital SaaS — Investment Portfolio Tracker

Country: India

Payment Processor: Razorpay Payment Solutions Pvt. Ltd.

Support Email: support@totalworthtracker.com