Email Support
General & Billing
For general support, account issues, billing queries, and refund requests.
Response Time
Support Hours
Within 2 business days
Monday – Friday · 10:00 AM – 6:00 PM IST
We do not offer phone support at this time.
What to Include in Your Email
To help us resolve your issue as quickly as possible, please include the following:
Subscription / Billing issue
- Your registered email address
- Razorpay payment ID or reference number
- Date of the transaction
- Description of the problem
Technical / App issue
- Your registered email address
- Device and browser you are using
- Steps to reproduce the issue
- Screenshots if possible
Refund request
- Your registered email address
- Razorpay payment ID or reference
- Reason for the refund request
- Bank account details (if approved)
Account / Data
- Your registered email address
- Describe the account action needed
- For data deletion: state clearly
- Provide ID verification if asked
Quick Answers
How do I cancel my subscription?
Go to Account Settings → Subscription → Cancel Subscription. Your access will continue until the end of the current billing period.
My payment was deducted but I don't have access. What do I do?
Email us at support@totalworthtracker.com with your Razorpay payment ID. We will resolve this within 2 hours on business days.
How do I get a refund?
Please read our Refund & Cancellation Policy. If eligible, email us within 7 days of the charge with your payment reference.
How do I delete my account and all my data?
Email us at support@totalworthtracker.com with the subject 'Account Deletion Request'. We will permanently delete all your data within 30 days and confirm by email.
I forgot my password. How do I reset it?
Use the 'Forgot Password' link on the login page to receive a reset link at your registered email address.
Business Information
Business Name: Total Worth Tracker
Service Type: Digital SaaS — Investment Portfolio Tracker
Country: India
Payment Processor: Razorpay Payment Solutions Pvt. Ltd.
Support Email: support@totalworthtracker.com